Programme overview

This programme is designed to equip non-HR managers with the knowledge and skills necessary to handle common grievance and disciplinary issues in the workplace. Participants

will learn how to proactively identify and manage potential conflicts before they escalate and ensure understanding of the relevant legislation.

The course offers practical insights into disciplinary and grievance procedures, including effective documentation, investigation and resolution techniques.

Learning Outcomes

On completion of the training programme, participants will:

Understand Key Concepts:

• Define grievance and disciplinary issues.
• Differentiate between misconduct and gross misconduct.

Proactively Manage Issues:

• Identify potential workplace issues and address them early.
• Understand the steps to prevent issues from becoming formal complaints.

Navigate Legal and Procedural Frameworks:

• Understand relevant legislation surrounding grievances and disciplinary matters.

Understand the stages of the grievance and disciplinary processes:

• Follow the correct stages of disciplinary and grievance processes.
• Plan and execute investigations and interviews
• Maintain accurate records and documentation to support compliance.

Achieve Positive Outcomes:

• Implement strategies to resolve conflicts constructively.
• Foster a workplace culture that values transparency and fairness

Who Is This Course For?

Business owners, Line managers and supervisors with limited or no HR training Team leaders responsible for overseeing staff performance and well-being.  Non-HR professionals involved in employee management.

Modules

Introduction

• Background
• Identifying common Grievance and Disciplinary issues
• Identifying and managing situations before they become formal Grievance or Disciplinary issues
• A look at the legislation

Disciplinary

• Definition
• Misconduct and Gross Misconduct
• The Investigation
• The Interview
• Stages of the process
• Documentation and Record Keeping
• A positive outcome for the organisation and Disciplinee

Grievance

• Definition
• Grievance Handling
• Documentation and Record Keeping
• A positive outcome for the organisation and Complainant

Documentation provided will include

• Sample Disciplinary and Grievance Procedures
• Management Checklists
• Sample Letters required by employers to comply with legislation